Question 1

How long does it take to receive my book?

Accepted Answer

For PDF downloads, your book will be ready within 24 hours. Printed books are professionally produced and printed to order — US orders typically arrive within 2–3 weeks, international orders within 3–4 weeks.

Question 2

Can I review my choices before I order?

Accepted Answer

Yes! Before checkout you’ll see a full summary of your book — your child’s details, story settings, art style, and photo — so you can make sure everything is exactly right.

Question 3

Can I make changes after ordering?

Accepted Answer

If you need to make changes, please contact us within 1 hour of placing your order and we’ll do our best to accommodate your request.

Question 4

Can I cancel my order?

Accepted Answer

If you need to cancel, please contact us within 1 hour of placing your order. Once story creation begins, we may not be able to cancel, but we'll always try our best to help.

Question 5

How many pages are in each book?

Accepted Answer

Each printed book is 32 pages with 14 beautifully illustrated story scenes, a custom cover, title page, dedication, and a bonus coloring page.

Question 6

What size is the printed book?

Accepted Answer

Our printed books are 11.25×8.75 inches in landscape format, produced on premium quality paper with vibrant, full-color illustrations throughout.

Question 7

Can I print the PDF myself?

Accepted Answer

Absolutely! Our PDF files are designed for both home printing and professional print shops, so you can choose whichever works best for you.

Question 8

What paper quality are printed books?

Accepted Answer

Our printed books use premium 80lb coated paper with vibrant full-color printing. Hardcover editions include a durable laminated cover for extra protection.

Question 9

Where do you ship?

Accepted Answer

We offer worldwide shipping so families everywhere can enjoy a personalized Lamplight Press book.

Question 10

How much is shipping?

Accepted Answer

Shipping is calculated at checkout based on your delivery address. US standard shipping is $6.99 (10–15 business days). International shipping is $14.99 (15–25 business days).

Question 11

How long does delivery take?

Accepted Answer

Each book is printed to order. US standard shipping takes 10–15 business days and international shipping takes 15–25 business days from when the book is sent to print.

Question 12

Can I track my order?

Accepted Answer

Yes — once your printed book ships, you’ll receive a tracking number via email so you can follow it all the way to your door.

Question 13

What if my book is lost or damaged in shipping?

Accepted Answer

We'll send you a replacement at no extra cost. Just email us at hello@lamplight.press with your order ID and we'll take care of it.

Question 14

What makes a good photo?

Accepted Answer

A clear, front-facing photo with good lighting works best. A close-up of your child’s face gives us the best results for bringing them to life in the illustrations.

Question 15

Is my photo stored securely?

Accepted Answer

Yes. All uploaded photos are encrypted and automatically deleted after your book has been generated. Your child’s privacy is our top priority.

Question 16

Can I use a group photo or a photo with multiple people?

Accepted Answer

We recommend using a clear photo of just your child (or your child and their pet for Fur Baby books). Group photos may produce less accurate character illustrations.

Question 17

What’s your return policy?

Accepted Answer

We offer a 100% satisfaction guarantee. If you’re not completely happy with your book, please get in touch and we’ll make it right.

Question 18

Do I need to create an account?

Accepted Answer

No account is needed. Just enter your email at checkout and we'll send all updates and download links there.

Question 19

How is my child's photo used?

Accepted Answer

Your child's photo is used only to create their book illustrations. We never share photos with third parties, and all photos are deleted from our systems after your book is complete.

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